Over 40 years!
For Private Pay or Private Insurance services, contact 844-827-4136 and someone from Outreach will set up an assessment and propose a service plan. For services from a government program contact Outreach and we will help you get into the system.
Yes, Outreach will work with the client and/or their family to assess needs, address safety issues and establish a plan of care that meets the client’s needs.
Yes – from several different companies and agencies.
Yes, we will. We understand that dealing with insurance agencies may be challenging, at times, and Outreach is certainly willing to provide assistance and put your mind at ease.
Each one of our offices phone lines are answered 24/7. You simply call the office number provided.
Through ongoing direct supervision, including supervisory visits to the home, and we also send every client a Satisfaction Survey.
Outreach takes HIPAA very seriously and follows very strict procedures to maintain compliance with regulations but more importantly keeping client information confidential.
Outreach will work hard to insure that you are happy with your caregiver, but for many different reasons it is not possible to guarantee a caregiver will never change. Our goal is that our client is beyond just satisfied – but very happy with their caregiver AND that the caregiver also performs at a high level and meets agency standards.
All caregivers are insured and trained. When required, we use professionally licensed staff.
Yes, in our Non-Governmental or Private cases we do provide transportation services.
If needed your care giver can be supervised by a nurse. All of our Supervisors meet the Home Health Licensure requirements for a Supervisor.
Yes, financial responsibilities will be explained and agreed upon before services begin and you will have those in writing.
Yes, you may make changes as needed. It helps to implement changes at the beginning of a two-week period but we are flexible.
Yes, upon request or discussion. But you can also see a list of possible services on our Home Care Services page.
Our practice is to do a Needs Assessment and a Home Safety Inspection and then coordinate a plan of care with the client and/or family.
Yes, as Outreach is a Licensed Home Care Agency by the State of Texas, it integrates a Quality Assurance and Performance Improvement program led by Registered Nurses and includes the leadership of every office.
All staff are trained on their particular job when hired and then on-going training is provided by an Administrator and Director of Patient Care who is an RN.
Yes, as much as possible we match caregivers with our client’s need and do not mind finding a replacement if a particular caregiver is not working out. We make frequent visits and phone calls to. ensure your caregiver is meeting your expectations.